FAQ
Frequently Asked Questions
Straight answers to the questions we are asked most often, including what GradeCrest does not do.
Questions and answers
01 About GradeCrest
GradeCrest provides professional insurance investigations, fraud-related investigations, verification, tracing, due diligence and legal investigative support services.
We primarily support insurance companies, law firms, SACCOs, microfinance institutions, financial institutions and corporate organizations.
02 Our services
Yes. Insurance investigations are a core part of our services. We investigate relevant circumstances, verify information and document findings to support informed claims decisions.
Yes. We provide investigative support relating to suspected fraudulent activity, inconsistencies and circumstances requiring further verification.
Yes. Our tracing services can assist with establishing current contact, location and other relevant information concerning persons of interest.
Yes. We provide legal and litigation support investigations, tracing, process service, background checks and other factual investigative services.
No. GradeCrest is an investigations company and does not operate as a debt recovery agency. Services such as asset tracing and judgment debtor tracing are investigative information-gathering services.
03 Technology
Where applicable, GradeCrest can provide structured digital case follow-up and management visibility through its technology-enabled workflows.
Where technically and commercially appropriate, GradeCrest can support system-to-system integration as part of its technology approach.
04 Getting started
You can submit an investigation request through our online enquiry form or contact the GradeCrest team directly.
Still deciding whether we can help?
Tell us what needs to be established and our team will say plainly whether it is something we can take on.